This was an excellent service, with the whole experience being very seamless and professional. Our driver Patrick was very friendly and I would definitely recommend to anyone wanting to go... read more to the Maasai Mara.

  It was a very badly run tour but a worthwhile experience.

Our travel guide Faith and driver Dennis were friendly and knowledgeable - and they stopped at a... read more roadside market to buy me some of my new favorite fruit on our way back from the trip (thanks Faith!)

The communication on the tour was underwhelming at best and pretty poor at worst. There was no contact from the tour operator the day of or night before the tour. We did not know how to reach our guide or what their name was.

While the tour listing *does* say that the admission price for the boat ride is not included (and it’s a BIG expense additionally with multiple people for a not-inexpensive tour) I did not understand it is the only way to experience the lake portion of the tour, and I was not aware that the boat operator accepts only cash until we had arrived at the lake. I would have appreciated a note from the operator with my guide’s details AND a reminder to bring appropriate cash, before departing. Every confusing or bad moment was a surprise.

On the plus side (and there were plus sides) we had an excellent bicycle guide inside Hell’s Gate Park in Benjamin. He encouraged us to stop frequently for photos of the huge amount of wildlife (zebra, warthog, hyrax, giraffe, antelope) we saw, and spoke a lot about the complexity and challenges facing Hells Gate and it’s animals. He also helped physically push me up the road when I tired while biking. Benjamin was a superb guide.
*Note: The tour guide will tell you it is 8KM. It’s likely closer to 18KM on an unpaved, sandy and rock-covered road. It’s bone-rattling and bruising the entire time. Still though, zebra! Everywhere!

Our lake tour was also very beautiful with many animals, especially birds - but an hour in direct sun on a lake with no shade is often uncomfortable and bright.

Traffic is a big factor, most of the drive is spent on a single lane winding road used by trucks carrying goods. Our morning drive took 2.5hr and the return just over 3hr, most of it spent in bumper-to-bumper traffic. Our vehicle did not have working air-con which got pretty hairy when dust storms come by off the road forcing closed windows, and you’re sitting parked in traffic in the afternoon sun.

I don’t think our tour was worth the money given it’s chaos, and big additional expense for a rather mandatory part of the tour - but our guides were friendly, patient, and helpful. We don’t regret the amazing things we saw, or the people we met, just the logistics involved in seeing them.

  Had a great time! Frank was a great guide and would answer any questions I had. The driver Johnson was also very friendly and made sure we got there and... read more back safely. In hells gate I saw lots of animals and beautiful nature. Make sure you don't miss the boat ride, it was an incredible experience as well.